ROI Institute Announces 2015 Awards of Excellence
ROI Institute announced the recipients of the 2015 Awards of Excellence, which honor individuals and organizations for their outstanding work in measurement and evaluation, and recognizes exemplary practices in research, design, and implementation of the ROI Methodology. The advances made with ROI is impressive as we continue to expand its use to various applications and in several different countries. Awards were given in the following categories:
Best International Implementation: Nader Bechini, Saudi Arabia
Best Practice Implementation: Reem Mohammed Al Suwaidi, Dubai Electricity & Water Authority, UAE
Best Research: Paul Leone, Lou Tedrick, and Amy Hirsch with Verizon Communications Inc., USA
Best ROI Impact Study: Marc Donelson, Time Warner Cable, USA
Most Innovative Approach to ROI: Gina Sloan, Maja Karlsson, and Kyla Gowenlock, British Columbia Interior Health, Canada
ROI Practitioners of the Year: Mike Hogben and Stacey Hatch with EDF Energy, UK
Best International Implementation
Nader Bechini is being awarded the 2015 Best International Implementation. Nader has managed training projects in over 10 countries. He is the Managing Director for AIMS Training & Consulting Ltd and he has worked as our partner for ROI implementation in the Middle East. During that period, he has established an ROI consulting practice, operating under the name ROI Institute Saudi Arabia. He has worked across borders to help partners and organizations to implement ROI. He has over 15 years of professional experience in management consulting and talent development. He is passionate about assisting business professionals in improving the process of their projects and showing their value. Nader understands and drives business development. He has proven his knowledge of how to identify a need for a new product, frame the market, develop products and services for the market, and take it to the market. Nader holds MSc in Marketing, he is Certified ROI Professional from ROI Institute, Certified Trainer from ISTD and Certified Coach from Association of Coaching UK.
Best Practice Implementation
Reem Mohammed Al Suwaidi is being recognized with the award Best Practice Implementation. She is a Certified ROI Professional from ROI Institute, and she has over 12 years of professional experience in Customer Service and Human Resources. Reem is the Manager of Development in HR- Talent Management Department. Her area mainly measures all training programs’ effectiveness and level of achieving employee development goals successfully through implementing of 5 levels of the ROI Methodology. Reem and her team have managed evaluating 100% of targeted courses under each level successfully in previous years by applying clear documented processes in an Official Quality procedure. Reem has measured the ROI for different courses such as Leadership Development programs, Project Management programs, customer service programs, different conference and technical Degrees (Master’s and Ph.D. programs). She ensures continuous improvement in her processes and the implementation of best practices in her field. Reem has started being a mentor in her organization last year and she is working on her coaching certification from The Coaches Training Institute FZ LLC.
For 2015’s Best Research, we recognize Paul Leone, Senior ROI Consultant, Lou Tedrick, Vice President of Learning and Development, and Amy Hirsch, Director of Leadership Development with Verizon Communications Inc. It is given due to the continuous use of the ROI Methodology that has proven its effectiveness through the organization. The leadership team approves 12 – 15 studies every year that are bought to full ROI. Results have been taken to the highest executives in the organization and are used for some of the most critical decisions in Verizon’s training delivery teams. The Corporate Leadership Development team was tasked with creating an initiative-wide leadership curriculum tied to the 8 Leadership Capabilities that provided a structured learning path for entry level through experienced level leaders. As a result, a new leadership development curriculum model was created to offer three core curriculum tracks to all VZ Leaders. The Verizon Leadership University curriculum tracks were designed for targeted manager populations based on experience level in the business and focused on the foundational skills needed for every leader. By collecting the right data and measuring all levels of impact, they were able to create a comprehensive picture of what happened after the training.
Best ROI Impact Study
Marc Donelson is an Instructional Designer at Time Warner Cable. Along with his design responsibilities, Marc is responsible for designing, implementing, and supporting the ROI Methodology, to be used by all of Learning & Development at Time Warner Cable. Marc has been in the learning field for 20 years. Prior to his role at Time Warner Cable, he worked as an eLearning developer and then transitioned to an Instructional Designer. Marc’s study measured the impact of a New Hire Curriculum implemented for Time Warner Cable’s customer support chat agents. The company increased the number of chat agents because supporting customers via chat is less expensive than providing support via phone. The overall goal was to keep the quality of the customer support for these new chat agents at the same level, or increase it, compared to the company’s current phone agents allowing the company to realize the cost savings of investing in chat. Marc is currently working on multiple projects to continue the success of his implementation for measuring and evaluating to promote positive ROI for Time Warner Cable’s programs.
Most Innovative Approach to ROI
Three employees from Interior Health in British Columbia, Canada, are the recipients of an award of excellence for their ROI Impact Study titled “Physician Compensation Planning & Initiatives Department”. In the study, Kyla Gowenlock, Maja Karlsson, and Gina Sloan demonstrated an innovative approach to ROI. The Interior Health Physician Compensation Planning & Initiatives department was developed in 2011 to address the upfront financial risks associated with physician contracts with a focus on enabling medical program service delivery needs via innovative, cost effective physician compensation models. An ROI Evaluation was completed to analyze and to document the value provided by the Physician Compensation Planning & Initiatives department within the Medical Affairs team at Interior Health. The financial analysis included measurable costs, resource savings, and impacts on the business completed by the department with resulting cost avoidance. By assessing the department using the five levels of the ROI Methodology, they were able to ensure credible results showing the value of this department, with a resultant ROI of 631%. Additionally, intangible benefits were realized such as enhanced physician recruitment, improved physician engagement, and greater alignment of physician compensation models with the intended service delivery models.
ROI Practitioner of the Year
2015’s ROI Practitioner of the Year is granted to Mike Hogben, Head of Learning & Technology, and Stacey Hatch, Learning & Technology Manager with EDF Energy. Mike, Stacey and the Campus Team at EDF Energy led the start of a modified version of the ROI system across business units that were not yet engaged in the process and aimed to improve the current process to increase its value through higher level evaluation. It is acknowledged that the business-to-consumer customer service within customers has made significant progress in ensuring training is utilised correctly to add the most value. Both business-to-business and business-to-consumer, energy financial services have shown good progress towards the application of a systematic approach. EDF Energy has a deployed a systematic approach to Training, Learning & Development across all business functions. Both Nuclear Generation and Nuclear New Build have an established process with a key area for focus required in higher-level evaluation to ensure that training is really making a difference to the business. Customers and C&SF have embraced the systematic approach and are now adopting a grading version of this methodology including the evaluation of training programmes up to business impact and return on investment.
About ROI Institute
ROI Institute, Inc., founded in 1992 as a service-driven organization, assists professionals in improving programs and processes using the ROI Methodology developed by Dr. Jack J. Phillips. Patti and Jack Phillips are the leading experts on the use of return on investment (ROI) in non-traditional applications. They regularly conduct ROI workshops and provide consulting services, making the ROI Institute an industry leader in measurement and evaluation. ROI Institute, along with more than 100 ROI, consultants, applies the ROI Methodology in 20 fields, which have been implemented in 65 countries. ROI Institute builds internal capability with a process to aid people to achieve Certified ROI Professional (CRP), a designation respected by administrators in several formations.
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